Returns & Exchanges
At Away, we want you to love your travel gear, which is why we offer a 100-day trial period on all suitcases and a 30-day return window for all other products. If you aren't satisfied, simply return your items in their original condition for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is submitted, we will email you a prepaid UPS shipping label which you can print and attach to your original packaging.
Pack and Ship
Securely pack your items, ensuring all original tags and accessories are included, and drop the package off at any authorized UPS location.
Receive Your Refund
After our warehouse team inspects your return, we will process your refund to the original payment method within 10 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing