Frequently Asked Questions
Everything you need to know about your next journey.
Where do you ship and how long does it take?
We currently ship to the United States, Canada, and select international locations. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 100-day trial for all our luggage. If you don't love it, you can return it for a full refund within that window. Please note that personalized items are final sale.
Do your suitcases come with a warranty?
Yes, our suitcases are guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, or zippers for as long as you own the bag.
How do I clean and care for my luggage?
For polycarbonate shells, use warm water and mild soap. For aluminum, use a soft cloth and specialized metal cleaner. Interior linings can be spot cleaned with a damp cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installments through Klarna.
Are your batteries removable for air travel?
Absolutely. All Away suitcases with built-in batteries feature a one-click removal system to comply with TSA and airline safety regulations.